Our staff enters all patient information into our electronic health record system and verifies insurance benefits prior to scheduled appointments. This allows for faster check-in at the front desk. Our goal is for patients to see the doctor or hygienist as close to their scheduled time as possible. As a courtesy to patients, if you have not already confirmed electronically, a reminder phone call will be made two business days prior to scheduled appointments, allowing you to cancel without incurring a missed appointment fee. If you will be late to your appointment, please let our office staff know as soon as possible. If you are more than 15 minutes late for your appointment, you will be asked to reschedule or wait until patients that arrived on time have been seen.
We see patients on an appointment basis only. We consider an appointment made to be a commitment between our office and the patient. Dr. Bauder and his team are counting on you to be here, on time, as scheduled. We kindly request an advance notice of at least 48 hours if you need to make a change to your reserved appointment time. If you are unable to provide us with advanced notice due to extenuating circumstances we are unaware of, please call us and let us know as soon as possible to avoid any fees. If you are unable to make your appointment and fail to give us advanced notice a $25 fee will be charged to your account. Arriving 15 minutes late to your appointment is considered a late cancellation and is subject to the same fee.
Regular Follow-Up Visits
Regular follow-up care is very important in preventing cavities and maintaining long-lasting dental health. We encourage our patients to return for their recommended visits and will inform you when you are due for your next visit at the end of each appointment. We may contact you via mail, email, text and/or telephone call to ensure you are aware that you are due for your regular preventive care.
If you have a dental emergency, please call the office right away and we will do everything possible to get you in at the earliest opportunity. If we are out of the office or it is after hours, we have an answering machine with instructions on what to do. Please understand we try to keep your waiting time to a minimum and we know your time is valuable. Sometimes there are circumstances out of our control that dictate a waiting time longer than usual. When this happens we try to give our patients a courtesy call to let them know there may be additional waiting time. Please make sure we have current contact information for you on file so that we may contact you when needed.
Transferring of Records
You must sign a written request if you want to have copies of your records and/or x-rays sent to another office. By doing this, you authorize us to include all relevant information, including your payment history. If you are requesting your records to be transferred to us from another doctor or organization, you authorize us to receive such information.